Terms of Service
OVERVIEW
Welcome to Nuvyvera™. Throughout this website, the terms “we,” “us,” and “our” refer to Nuvyvera™. Nuvyvera™ operates this online store to provide customers with access to pet essentials, product information, shopping features, customer support, and related services.
By visiting our website, browsing our products, placing an order, or using any part of our Services, you agree to follow these Terms of Service, together with our Privacy Policy and any other policies posted on this website. Please read these Terms carefully before using our store. If you do not agree with these Terms, you should not access or use our Services.
SECTION 1 - WEBSITE ACCESS AND ACCOUNT
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use the Services.
When placing an order or creating an account, you may be asked to provide certain information, including your name, email address, shipping address, billing details, and payment information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You may not transfer, sell, assign, or share your account access for unauthorized use.
SECTION 2 - OUR PRODUCTS
Nuvyvera™ works to present product descriptions, images, colors, sizes, and details as accurately as possible. However, product appearance may vary due to screen settings, lighting, photography, or device display differences.
We do not guarantee that every product image will look exactly the same on your device or that the product will meet every personal expectation. Product information, availability, pricing, and descriptions may be changed, updated, or removed at any time without prior notice.
We reserve the right to limit product quantities, discontinue items, or restrict sales to certain customers, regions, or locations at our discretion.
SECTION 3 - ORDERS
When you place an order through Nuvyvera™, you are submitting an offer to purchase the selected items. We reserve the right to accept, decline, cancel, or limit any order for any reason, including product availability, payment issues, suspected fraud, incorrect pricing, or shipping restrictions.
An order is considered accepted only after payment has been processed and an order confirmation has been issued.
Please review your order carefully before submitting it. Once an order has entered processing, we may not be able to cancel, modify, or update it.
Purchases are intended for personal or household use and not for unauthorized resale, export, or commercial distribution.
SECTION 4 - PRICING AND BILLING
All prices are listed in United States Dollars (USD), unless otherwise stated. Prices, discounts, promotions, taxes, shipping fees, and other charges may change without notice.
The total amount due will be shown at checkout before you complete your order. You agree to provide accurate billing, shipping, and payment information.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that all charges will be honored by your payment provider.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery timeframes are estimates only and are not guaranteed. Nuvyvera™ is not responsible for delays caused by shipping carriers, customs review, weather, holidays, high-volume periods, incorrect addresses, or events outside our control.
Once an order is transferred to the shipping carrier, risk of loss may pass to the customer to the extent allowed by applicable law.
Please review our Shipping Policy for more information about processing times, delivery estimates, tracking, and shipping-related concerns.
SECTION 6 - RETURNS AND REFUNDS
Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order.
We may refuse returns that do not meet our return requirements, including used items, damaged items, items missing original packaging, or returns sent without prior approval.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including text, logos, product names, images, graphics, icons, videos, designs, layouts, and other materials, belongs to Nuvyvera™, its partners, or its content providers unless otherwise stated.
You may use our website for personal, non-commercial shopping purposes only. You may not copy, reproduce, edit, publish, distribute, sell, display, or use any content from our website without prior written permission.
The Nuvyvera™ name, logo, branding, product names, and related designs may not be used without our written consent.
SECTION 8 - THIRD-PARTY TOOLS AND LINKS
Our website may include third-party tools, apps, links, payment services, analytics services, or advertising features. These third-party services may operate under their own terms and privacy policies.
We are not responsible for the content, accuracy, policies, availability, products, services, or practices of third-party websites or providers. Any use of third-party services is at your own discretion and risk.
SECTION 9 - SHOPIFY PLATFORM
Our online store may be powered by Shopify, which helps provide the e-commerce platform and related online shopping features. Purchases made through our store are transactions between you and Nuvyvera™.
Shopify is not responsible for products sold by Nuvyvera™, order fulfillment, product quality, delivery issues, returns, refunds, or customer support related to purchases made from our store.
SECTION 10 - PRIVACY POLICY
Your use of our Services is also subject to our Privacy Policy. By using this website, you acknowledge that certain personal information may be collected and processed to provide Services, complete transactions, process payments, fulfill orders, communicate with you, prevent fraud, and improve your shopping experience.
Please review our Privacy Policy for details about how personal information is collected, used, shared, and protected.
SECTION 11 - CUSTOMER FEEDBACK
If you submit reviews, comments, photos, suggestions, ideas, or other feedback to Nuvyvera™, you grant us permission to use, reproduce, edit, publish, display, and distribute that content for business, marketing, service improvement, or promotional purposes where permitted by law.
You agree that your feedback will not violate another person’s rights, contain false or misleading information, include unlawful content, or contain harmful software or code.
We may remove or edit feedback at our discretion, but we are not required to do so.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally, information on our website may contain errors, omissions, or inaccuracies related to product descriptions, pricing, promotions, shipping fees, delivery estimates, or availability.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You agree not to use our website or Services to:
Violate any law, regulation, or third-party right
Submit false, misleading, or fraudulent information
Interfere with website security or operation
Upload viruses, malware, or harmful code
Copy, scrape, or exploit website content without permission
Send spam, phishing attempts, or unauthorized promotions
Harass, threaten, abuse, or harm others
Impersonate another person, business, or organization
Use the Services for unauthorized resale or commercial activity
We reserve the right to suspend or terminate access to our Services if we believe these Terms have been violated.
SECTION 14 - TERMINATION
We may suspend or terminate your access to our website or Services at any time, without prior notice, if we determine that you have violated these Terms or engaged in conduct that may harm Nuvyvera™, our customers, our partners, or our website.
Any obligations or liabilities incurred before termination will remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
The website, Services, and products are provided on an “as is” and “as available” basis, except as expressly stated by Nuvyvera™.
We do not guarantee that the website will always be uninterrupted, secure, timely, accurate, or error-free. We do not guarantee that all product information, website content, or service features will be free from mistakes or omissions.
To the fullest extent permitted by law, Nuvyvera™ disclaims all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Nuvyvera™, its owners, employees, partners, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the website, Services, or products.
This includes, but is not limited to, loss of data, lost profits, replacement costs, delivery delays, service interruptions, website errors, or damages related to third-party services.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Nuvyvera™, its affiliates, employees, partners, suppliers, service providers, and representatives from any claims, losses, damages, liabilities, costs, or expenses arising from your violation of these Terms, misuse of the Services, violation of law, or infringement of third-party rights.
SECTION 18 - SEVERABILITY
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that portion will be enforced to the maximum extent permitted by law or removed if necessary. The remaining provisions will continue to remain valid and enforceable.
SECTION 19 - ENTIRE AGREEMENT
These Terms of Service, together with our posted policies, represent the full agreement between you and Nuvyvera™ regarding your use of our website and Services.
Our failure to enforce any right or provision of these Terms does not waive our right to enforce it later.
SECTION 20 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations under these Terms as part of business operations, platform changes, restructuring, or legal requirements.
SECTION 21 - GOVERNING LAW
These Terms of Service and any related agreements shall be governed by applicable laws in the jurisdiction where Nuvyvera™ operates, without regard to conflict of law principles.
SECTION 22 - HEADINGS
The section headings in these Terms are included for convenience only and do not limit or affect the meaning of any provision.
SECTION 23 - CHANGES TO THESE TERMS
We may update, revise, or replace any part of these Terms at any time by posting the updated version on this page. It is your responsibility to review this page periodically.
Your continued use of our website after changes are posted means you accept the updated Terms.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to us using the contact details below:
Nuvyvera™
John's Feed & Pet Supplies
6821 Santa Fe Ave
Huntington Park, CA 90255
United States
Phone: +1 (323) 582-7039
Email: service@nuvyvera.com