Shipping Policy
At Nuvyvera™, we believe caring for your pet should feel simple, dependable, and stress-free. This Shipping Policy explains how we prepare, process, and deliver your order so you know what to expect after checkout.
Our Shipping Approach
Nuvyvera™ offers practical pet essentials made for real homes, everyday routines, and comfortable pet care. To keep our products accessible and support efficient fulfillment, some orders may ship directly from trusted fulfillment partners.
This approach helps us:
Deliver useful pet essentials with care
Keep product pricing fair and reasonable
Reduce unnecessary storage and handling steps
Support a more efficient order process
We appreciate your patience while we work to get your order delivered safely and reliably.
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Processing Time & Shipping Fee
Each Nuvyvera™ order is carefully reviewed before shipment.
Order Processing Time:
Please allow 2–4 business days for order confirmation, quality checking, packing, and shipment preparation.
Peak Seasons:
During holidays, promotional periods, or high-volume times, processing may take up to 5 business days.
Shipping Fee:
We offer a flat shipping rate of $5.99 on all orders.
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Estimated Delivery Times
Delivery times may vary depending on your location, carrier service, and local delivery conditions.
United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other International Locations: 15–20 business days
These delivery windows are estimates only and are not guaranteed arrival dates. Weather, customs review, carrier delays, and other unexpected situations may affect delivery time.
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Order Tracking
After your order ships, you will receive a shipping confirmation email with tracking information.
Please note:
Tracking updates may take 1–3 business days to appear after the shipping label is created.
If tracking does not update right away, your package may still be moving through the carrier network.
Carrier scans may update later than the actual package movement.
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Customs, Duties & Import Taxes
For international orders, customs duties, import taxes, or local fees may be charged by your country or region.
These charges are the customer’s responsibility. Nuvyvera™ is not responsible for customs-related delays, refused shipments, or additional fees required by local authorities.
Customs policies vary by destination, so we recommend checking your local import rules before placing an order.
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Order Changes & Cancellations
We begin processing orders quickly to help ensure timely delivery.
If you need to request a shipping address change or cancellation, please contact us within 12 hours of placing your order:
Email: service@nuvyvera.com
Once an order has entered processing or has already shipped, we may no longer be able to make changes or cancel the order.
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Lost or Damaged Packages
We want your order to arrive in good condition.
Damaged Items:
If your package arrives damaged, please contact us within 72 hours of delivery. Include your order number, clear photos of the item, packaging, and shipping label. After review, we will help arrange a suitable replacement or solution.
Lost Packages:
If the shipping carrier confirms that your package was lost in transit, we will assist you with a replacement or further support based on the order situation.
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Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. Nuvyvera™ is not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or outdated address information.
Contact Information
Nuvyvera™
John's Feed & Pet Supplies
6821 Santa Fe Ave
Huntington Park, CA 90255
United States
Phone: +1 (323) 582-7039
Email: service@nuvyvera.com
Thank you for choosing Nuvyvera™. We look forward to delivering practical pet essentials that support everyday care, comfort, and convenience.