Return & Refund Policy

Return & Refund Policy

At Nuvyvera™, we want you to feel comfortable and confident when shopping for pet essentials. This Return & Refund Policy explains how return requests, exchanges, and refunds are handled.

  1. Return Eligibility

Nuvyvera™ offers a 30-day return window. You may request a return within 30 days after receiving your order.

To qualify for a return, the item must be:

Unused and in its original condition
Returned with original packaging
Not damaged, washed, altered, or used
Returned with all included accessories, if applicable
Accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be accepted.

  1. How to Request a Return

To start a return, please contact us at:

Email: service@nuvyvera.com

Please include your order number, the email used at checkout, and a brief reason for your return request.

If your request is approved, we will provide return instructions and let you know where to send your package.

Please do not send items back without first contacting us. Returns sent without approval may not be accepted.

  1. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue.

To help us assist you faster, please provide:

Your order number
Clear photos of the item
Photos of the packaging and shipping label
A short description of the issue

After review, we will help arrange a suitable solution.

  1. Non-Returnable Items

Certain items may not be eligible for return, including:

Used, washed, or damaged items
Items missing original packaging or accessories
Custom or personalized products
Personal care or hygiene-related pet items
Gift cards
Final sale or clearance items
Items returned without approval

Original shipping fees are not refundable unless required by applicable law or the issue was caused by our error.

  1. Exchanges

At this time, the fastest way to receive a different item is to return the original product first. Once your return is approved, you may place a new order for the item you would like instead.

  1. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, for any reason and without giving a justification.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  1. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: service@nuvyvera.com

  1. Return Address

Please contact us before mailing any return. A return approval and return instructions are required before sending items back.

Return Address:
John's Feed & Pet Supplies
6821 Santa Fe Ave
Huntington Park, CA 90255
United States

Contact Information

Nuvyvera™
John's Feed & Pet Supplies
6821 Santa Fe Ave
Huntington Park, CA 90255
United States

Phone: +1 (323) 582-7039
Email: service@nuvyvera.com

Thank you for choosing Nuvyvera™. We are committed to providing practical pet essentials and helpful customer support for every order.